So you’ve got a plumbing issue that needs solving. Installing new fixtures, removing old ones, clearing drains, or a 24 hour emergency plumbing contractor to stop that water volcano from spraying all over the place and ruining that Picasso painting you just paid $100,000 for at an auction last week because you just won the lottery – it doesn’t matter. You need a plumber’s help.
What do you do? You could just search Google and come up with the first place you can find. That might work for you. But how do you know that plumber is legit? How do you tell the difference between that guy and the next one?
Here are a few questions you should ask any plumber before you hire them.
What Are Your Certifications?
Did you know you need a licence to be a plumber? It’s illegal for someone to say they’re certified when they’re not.
If you’re in Ontario, you can use the Ontario College of Trades website to confirm whether someone actually has the certifications they claim to.
There’s nothing wrong with asking for credentials. Any plumber who actually has the credentials they need shouldn’t be upset if you ask. If they object, that’s a big red flag.
Do You Have Reviews?
It’s 2017, people. Everyone gets everything on the internet, and everyone posts everything on the internet. If you do a good job for enough people, sooner or later someone is going to hit Google or Yelp or Facebook to talk about it.
Same goes for if you screw up. Now, if someone has 50 positive reviews and one or two negative ones, then whatever. That happens. You can’t always please everyone. But if they have 50 negative reviews and one or two positive ones, you might want to rethink what you’re doing.
What’s Your Estimate?
No one should be giving estimates over the phone, especially for complicated jobs.
Just a clogged drain may be one thing, but what if your plumber gets there and finds out the drain is clogged because of a tree root, or a buildup of clay, or your pipes have shifted altogether? There’s so much that’s unseen at first and you can’t know until you actually take a look.
Don’t trust someone who just hears about the job over the phone and gives you an estimate. It’s probably going to be wrong, and you’ll end up paying for it.
How Do You Communicate?
You can’t really ask a plumber this question, but you should consider it yourself anyway.
Communication is related to reliability. Do they actually show up when they say they’re going to show up? And if they don’t, do they at least give you notice and a valid reason?
And how do they respond to your questions when you talk to them? Are they open, patient, and understanding? Or do they dismiss your concerns in a gruff, grumpy manner?
When they answer your questions, do they sound confident that they know what they’re talking about? Or do they sound like they’re just making it up as they go along?
If it’s the latter, you might want to take a look at that registry…
Contact London Plumbing
When it comes to plumbing, we know our stuff. We strive to be the best plumbing company in London Ontario, and if you work with us you’ll see why.
Give us a call for all your plumbing needs.
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